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LMA 
Public
Programs
Public Programs
Please note: All LMA public programs are also available for in-house delivery
and can be tailored to specific work groups and situations.
The Basics
Creating Results has been designed by our customers. We asked them what
they wanted in a program about influence. They said; "Don't just teach
us the influencing skills. Teach us how to deal with the organization
and our own mindsets." Creating Results was born and looks at influence
from three critical areas; Organizational Street Smarts, Influencing Others,
and Leading Yourself. Through these three areas the topic of influencing
without authority is thoroughly and masterfully covered.
Creating Results is based on in-depth research about the skills and knowledge needed to successfully influence in organizations. We conducted 500 hours of research and interviewed people from a wide range of levels and organizations for 110 hours. In addition, more than 1250 hours were invested in the design and development of Creating Results.
Working in a constantly changing environment makes it challenging to implement ideas and create desired results. Influencing people to "buy-in" to your ideas is important, especially when you have no formal authority.
Your success depends on your ability to build partnerships with co-workers, identify key people to assist you, and implement ideas that increase effectiveness and productivity.
Objectives
Through Creating Results, you:
• Develop flexibility when influencing others
• Feel more confident in taking risks
• Communicate in ways to create successful ideas
• Have a system to discover who in your organization will support your projects
• Increase your ability to make an impact
• Establish better partnerships
• Implement projects and create desired results!
Who Should Attend
Anyone who has to influence without authority or across organizational
lines. Anyone who wants to increase their ability to influence others,
strengthen their own mindset, and have a system for navigating the formal
and informal workings of their organization. For example, middle managers,
individual contributors, content or technical experts, internal consultants,
etc.
The Basics
Are you tired of those one-day lecture intensive courses that leave you
drained and overloaded with information and no way to apply it? Imagine
attending a one-day interactive workshop:
The Objectives
• Learn the words, the tone of voice and the body language of effective influencing
• Learn how to influence effectively in difficult situations
• Learn influence processes for communicating with challenging people
• Integrate this learning experience for immediate work and personal application
Benefits
• Eight easy to remember influencing skills
• Simple processes for immediate application
• Practice in a safe environment
• Learn from people in similar situations
• Increase flexibility when influencing others
Who Should Attend
• Program and project managers, and functional experts who have important ideas to implement
• Managers who must be effective in influencing
• Technical experts who need to build their communication skills
• Administrative Assistants and other Support Staff
• People who have attended other influence and communication workshops and want to attend a refresher course
Resolving Conflict: The Key To Lasting Agreements
The Basics
This program provides you with a pragmatic process for implementing a
conflict resolution plan. Stop and think of times when you have an issue
and the other person takes the opposite position and you both want to
work it out - THERE IS CONFLICT AND YOU ARE WORKING ON RESOLVING IT! This
program supports you with a structure for working through those kinds
of situations whether formal or informal.
Why is conflict so challenging? It's challenging because there are fixed positions, turf wars, politics, egos and conflicting priorities.
Objectives
• Plan to manage conflict in ways that increases your probability of being successful
• Use a process which provides you with a roadmap for managing the various aspects of conflict resolution
• Increase confidence in your ability to manage emotional situations where there is conflict
• Learn how to use listening skills to address real issues and concerns
Who Should Attend
Resolving Conflict: The Key To Lasting Agreements is recommended for everyone.
Especially if you have a hard time dealing with conflict, getting what
you want, coming up with creative resolutions, or implementing lasting
agreements.
The Basics
Sometimes what you need most in the chaos of change is a logical process
which encompasses the illogical. This process enables you to collect the
common sense of the organization and put it to work in a format that allows
you to analyze seemingly unrelated information. But analysis is always
the easier task. How do you manage the transition? What leadership skills
need to change? Many are finding that what worked in the past doesn't
always work now so you need to be creative and forge new paths. Leadership
& Change has the tools you need to do this.
Everybody needs to work better, faster, and cheaper!
That means re-engineering, restructuring, downsizing, new processes, new projects, new products. The list goes on and on. Change is unending and is a fact of organizational life.
So why not learn a road map for assessing, designing, and implementing change that makes it better, faster, and cheaper?
Objectives
Through Leadership and Change, you:
• Improve your skills to make real change happen quickly
• Identify what's going on now and what needs to happen
• Build on your strengths to initiate and manage change efforts
• Become more adept at implementing lasting improvements
• Increase your ability to shift mindsets around personal and organizational change
Who Should Attend
For anyone who is implementing or initiating change efforts and leading
product design/delivery projects. If your situation is complex, you need
to move quickly, or you need a better road map, Leadership & Change
provides a system for successfully managing the process from assessment
through implementation.
